Specialist (m/f/diverse) Customer Order Management/eCommerce

Hamburg Südamerikanische Dampfschifffahrts-Gesellschaft A/S & Co KG

Hamburg Süd is a strong brand within the international logistics services industry. The expertise and commitment of its employees are what make Hamburg Süd a successful container shipping company which represents quality, excellent customer service and personal contacts in over 250 offices in more than 100 countries globally. Our affiliation with Maersk Group – the global market leader in container line shipping – means that Hamburg Süd customers also have access to the world’s biggest route network and largest shipping fleet.

We are looking to strengthen our  Risk Internal Control Compliance department at the earliest date with a highly motivated and open-minded

Specialist (m/f/diverse) Customer Order Management/eCommerce

Responsible for managing the work flow processes of the Customer Service Departments within our Region Europe (REU):

  • Establish processes for determining, investigating and resolving booking quality issues
  • Establish an on-going process for maintaining/improving data quality and defining data quality audit procedures
  • Assist on regional analyses, including enhancements on the export systems
  • Monitor implementation of strategic initiatives on export
  • Provide details to monitor the execution of the export strategy
  • Review and monitor the outbound customer service work flow processes for REU
  • Analyse procedures to ensure efficiency, accuracy and compliance with established company policies and procedures
  • Coordinate regional export implementation of policies and standards
  • Develop export benchmarks for measuring the performance of divisions and departments throughout the Region (export customer service and import performance)
  • Review and analyse current processes under the aspect of achieving synergies
  • Support the Standardization Project, new system implementation on the export department and monitor relevant Key Performance Indicators
  • Drive technological innovation for customer facing interfaces with Headquarters Hamburg
  • Support e-commerce growth within REU as well as identifying and monitoring relevant Key Performance Indicators
  • Provide weekly report to the Senior Management

  • Successfully completed apprenticeship as a Shipping Agent and/or university degree in Economics
  • Fluent in written and spoken English
  • Very good command of MS Office
  • Very good analytical skill, structural thinking, affinity for IT
  • Very good coordination skills
  • Good communication skills, team oriented spirit and creativity
  • Assertive personality, ability to work under pressure, proactive behavior

  • An international and modern work environment
  • Continuous and individual training programs
  • A performance-based compensation and extensive social benefits
  • Employment in Hamburg’s city center